FAQ

Kocco is an AI marketing teammate that plans campaigns and prepares social posts for your business. It drafts captions, images, carousels and video, checks them, and places them on your calendar for review. You approve what goes out, and Kocco reports results such as reach, reactions, site visits and questions answered.

No. Every post waits for someone on your team with approval rights before it can publish, and new campaigns start paused. For replies to comments, the default is also to draft for approval; you can choose to let Kocco answer simple questions and ask you about the rest.

woaa.social supports Instagram, Facebook, Threads, X, LinkedIn, Bluesky, Mastodon and TikTok. Which ones you can connect at a given time depends on each platform's approval and API access, and the portal only shows channels that are ready to connect.

Kocco reads your website, the documents you upload and other sources you approve, then proposes facts about your business. You confirm, correct or leave out each finding before it is used. Kocco only writes from facts you have confirmed and the brand settings you choose.

Yes. You can edit or remove any fact, brand rule or source in the Business area at any time, and Kocco uses the updated version from then on. You can also tell Kocco things it must always or never say.

No. We do not use your business content, documents or posts to train AI models. Your content is sent to AI providers only to produce the drafts and checks you ask for, as described on our How we use AI page.

You do. Your business owns the content you upload and the posts created for your workspace, subject to the rights of any third party material you add. You are responsible for reviewing content before you approve it.

Yes. Each login can start one 7-day free trial with no card needed. After the trial you can choose the Standard or Premium plan; current prices are shown in the portal when you choose a plan.

The workspace owner can cancel from Settings, Billing, Manage billing at any time. Your subscription stays active until the end of the period you have paid for, and you can export your workspace data before you leave.

Connections use HTTPS, and the access tokens for your connected social accounts are encrypted at rest. Each workspace is private to its business, team access is role based, and changes are recorded in a workspace activity log. See our Security page for details.

Yes. You can invite team members from Settings and give each one a role: owner, approver or contributor. Owners manage the workspace and billing, approvers can approve and publish, and contributors can prepare work for review.

Open Settings, Channels and choose the platform you want to connect. You sign in with that platform and grant permission, and woaa.social stores the resulting access token encrypted. You can revoke access at any time from the platform's own settings.

Kocco can write posts in English (US or UK), Spanish and French (Canada). You choose the language in Kocco's voice settings. The portal itself is in English.

Email [email protected], or use Feedback in the portal if you are signed in. Tell us your workspace name, what you expected and what happened. Our Support page lists what to include and how to request your data.