Support

How to reach us

• Email support

  Write to [email protected]. This works whether or not you can sign in.

• Feedback in the portal

  Signed in? Open Settings, Account, Feedback to send a problem or idea straight to the team with your workspace attached.

What to include in a report

• Your workspace name and the email you sign in with.
• What you were trying to do, what you expected and what happened instead.
• The page address, the post or campaign involved, and the time it happened.
• A screenshot or the exact error message, if you have one.

Never send your password, authenticator codes or social account passwords. We will never ask for them.

What to expect

We answer in the order messages arrive and prioritize anything that affects publishing or account access. We do not offer guaranteed response times. If a message needs more detail, we will reply asking for it rather than guess.

Account and data requests

• Export: the workspace owner can download a copy of the workspace from Settings, Account, Retention and export.
• Correction: edit business facts, brand rules and sources yourself in the Business area, or ask us to correct account details.
• Deletion: follow the steps on our Data deletion page.

Our Privacy Policy explains your rights and how we handle requests.

Reporting a security issue

Email [email protected] with the subject “Security”. Include the steps to reproduce and the affected address. Please give us a reasonable chance to fix the issue before sharing it publicly, and do not access other businesses' data while testing.

Problems with a connected channel

If posts stop publishing to a platform, first check Settings, Channels in the portal: a channel that needs reconnecting is marked there. Platforms sometimes expire access or change their rules; reconnecting usually fixes it. If it does not, email us with the platform and the post involved.

Find answers yourself

• Frequently asked questions
• Guides on planning, writing and reviewing posts
• Security and How we use AI